Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
March 16, 2020HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations
Point of View
March 13, 2020Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.
Point of View
March 12, 2020Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.
Point of View
March 06, 2020Recently, HFS talked with Redwood Software about its decision to move away from “RPA” as its preferred focus area and move forward with “finance Redwood
Point of View
February 28, 2020In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.
Point of View
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
Point of View
February 26, 2020Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.
Point of View
February 19, 2020Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
Point of View
February 17, 2020Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
Point of View
February 14, 2020Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.
Point of View
February 04, 20202019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
Point of View
January 24, 2020A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective
Point of View
January 21, 2020Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change
Market Analysis
January 17, 2020HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
Point of View
December 31, 2019Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.
Top 10 Report
December 23, 2019This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.
Point of View
December 23, 2019Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses
Point of View
December 05, 2019If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.
Point of View
December 05, 2019One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.
Point of View
November 25, 2019We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next
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