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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
July 17, 2019For years, insurers have coasted with little to no impact from new and emerging technologies. However, the clock has run down—now’s the time to innovate
Point of View
July 03, 2019HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.
Point of View
June 24, 2019RPA hype, continues to pervade the marketplace making it very difficult to discern viable execution and management strategies. In an effort to go beyond the HFS
Point of View
June 14, 2019HFS’ recent coverage outlines how important it is for insurance carriers to explore new consumer and business ecosystems to serve new customer needs. We found
Point of View
May 22, 2019TCS is quietly emerging as the “Walmart of IT services” with the depth and breadth to win and deliver any deal it wants. Its investments in innovation have
Point of View
May 15, 2019Improve worker safety, eliminate compensation payouts, and slash insurance costs through a combination IoT & Blockchain.
Point of View
May 14, 2019Blockchain can provide physicians with ready access to patients’ electronic health information.
Point of View
April 25, 2019Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug
Point of View
April 05, 2019Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to
Point of View
April 03, 2019Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.
Point of View
March 20, 2019High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.
Point of View
March 20, 2019Process industries have been historically lumped in with general manufacturing when it comes to Industry 4.0 - it's time to change that.
Point of View
March 19, 2019Massive hidden fractures in the ways enterprises are handling data privacy issues in AI usecases have been exposed. To regain user confidence in AI and data to
Point of View
February 19, 2019Mphasis focused its strategic goals and improved its financial performance in recent years - now it’s time for clients to get more bang for their buck
Competitive Intelligence
February 15, 2019An enterprise-focused analysis of Genpact that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.
Point of View
January 23, 2019With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.
Point of View
November 27, 2018This POV looks why healthcare leaders should investigate robotic process automation (RPA), which battles complexity, digitizes broken workflows, reduces costs,
Point of View
October 26, 2018This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.
Point of View
October 22, 2018We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
Point of View
October 02, 2018Mobility is fast emerging as a fundamental insurtech capability. How should carriers rethink their distribution channels and product mix for it?
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