Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
August 31, 2018As visual data labeling advances, computer vision will be thrown open to every business looking for AI-driven competitive advantages.
Point of View
August 23, 2018Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.
Point of View
August 06, 2018HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the
Point of View
July 18, 2018The promise, the hype, and the reality around Enterprise Blockchain adoption in an unadulterated conversation with Paul Brody, the Global Innovation Leader for
Point of View
July 05, 2018The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
Point of View
June 25, 2018Emerging technologies are bringing about a reckoning for a long-complacent industry
Point of View
June 21, 2018A refreshed analysis of the business process and IT services market for the insurance industry vertical
Point of View
June 15, 2018Clear communication will help your enterprise survive in the GDPR age.
Competitive Intelligence
June 12, 2018HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers.
Point of View
June 05, 2018Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
Point of View
May 29, 2018Fintechs aren’t disruptive anymore, they’re the new face of finance
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Top 10 Report
May 18, 2018A refreshed analysis of the business process and IT services market for the insurance industry vertical
Point of View
April 26, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
Top 10 Report
April 20, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
Point of View
March 28, 2018This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
Point of View
February 26, 2018This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 26, 2018This Point of View report previews our healthcare value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 26, 2018This Point of View report previews our Life Sciences-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 09, 2018Major study findings spotlight the emerging reality of intelligent automation for insurance carriers.
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