Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
February 07, 2018This Point of View report previews our high-tech-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 02, 2018This POV previews our Retail and CPG Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018
Point of View
February 01, 2018How building a digital foundation is essential to the success of the modern insurance company.
Point of View
January 31, 2018The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
Point of View
January 31, 2018Preview of our insurance-specific value chain, the in-scope processes and change agents we'll be examining throughout 2018.
Point of View
January 30, 2018This POV previews our THL Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 26, 2018This POV previews our Energy Operations value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 26, 2018This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018This report previews our telecom-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
January 24, 2018A number of the main predictions of drivers for investment in cyber security services in 2018.
Point of View
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
Point of View
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
Point of View
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
Point of View
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
Point of View
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
Point of View
January 17, 2018The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.
Point of View
January 12, 2018We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.
Competitive Intelligence
January 04, 2018A comprehensive view of EXL Services capabilities
Point of View
January 02, 2018This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these
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