Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
Instead of searching and clicking for what you’d like to know, just ask.
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Top 10 Report
December 18, 2017This report analyses and evaluates key digital consultancy service providers operating in the insurance industry.
Point of View
December 14, 2017We spotlight the results of interviews with 80 BFS leaders to gain critical insights into how this industry is embracing intelligent automation.
Point of View
December 12, 2017Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
Point of View
December 08, 2017An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
Point of View
November 28, 2017Mobility is increasingly becoming an intrinsic part of most carriers’ channel strategy.
Top 10 Report
November 23, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.
Point of View
November 20, 2017Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
Point of View
November 20, 2017RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
Top 10 Report
November 17, 2017This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.
Point of View
November 16, 2017"Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives
Point of View
November 16, 2017Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.
Point of View
November 09, 2017HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
Point of View
November 03, 2017Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
Point of View
October 27, 2017A unique business process management provider can raise the bar when it comes to Digital Operations
Point of View
October 20, 2017Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
Top 10 Report
October 12, 2017This Blueprint builds on HfS' previous analysis, charting 17 service providers' progress on execution and innovation in P&C and L&A insurance.
Competitive Intelligence
October 10, 2017A comprehensive view of the services capabilities of a Service Provider
Point of View
October 09, 2017Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.
Point of View
October 06, 2017The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
Point of View
September 29, 2017This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at ask@hfsresearch.com for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
