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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
May 13, 2016HfS recently attended Cielo's analyst and client summit in Milwaukee.
Point of View
May 13, 2016The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.
Point of View
April 11, 2016What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
Top 10 Report
March 31, 2016Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
Point of View
March 03, 2016A collaborative engagement model that brokers capability from across organizations will move banks back to the vanguard of analytics deployment.
Point of View
March 01, 2016By focusing on the healthcare and insurance verticals, OpenConnect offers clients a blend of deep domain and process expertise as well broad automation tool it
Point of View
February 15, 2016The OneShield deal gives us greater evidence of the insurance mid-market embracing As-a-Service far more willingly and rapidly than larger enterprises.
Point of View
February 12, 2016The acquisition brings in the ability to recruit and manage members and support the individual and group market through public and private exchanges.
Point of View
January 25, 2016In 2013, Analyze Re was born to impact reinsurance decision-making. It has developed a risk-engineering platform to help reinsurers improve their risk pricing.
Point of View
January 21, 2016Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a
Competitive Intelligence
January 18, 2016A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Sutherland Global Services from 2014 and 2015 that captures key of the
Competitive Intelligence
January 18, 2016A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Xerox from 2014 and 2015 that captures key strengths of the service
Competitive Intelligence
January 18, 2016A collection of the individual HfS Blueprint profile pages for 9 different Blueprints on WNS from 2014 to 2015 that captures key strengths of the service
Point of View
January 18, 2016Real-time decision engines like IRIS are in focus with fraud and financial crimes growing. How will IBM integrate IRIS’ capabilities with IBM Watson?
Competitive Intelligence
January 15, 2016A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on EXL from 2014 to 2015 that captures key strengths of the service
Competitive Intelligence
January 15, 2016A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on Dell Services from 2014 to 2015 that captures key strengths of the
Competitive Intelligence
January 12, 2016A collection of the individual HfS Blueprint profile pages for 10 different Blueprints on Genpact from 2014 and 2015 that captures key strengths of the service
Point of View
January 11, 2016Recent acquisition of NaviNet by NantHealth makes sense in showing how the health care industry can deliver on the “Triple Aim.”
Competitive Intelligence
January 08, 2016A collection of the individual HfS Blueprint profile pages for 18 different Blueprints on Accenture from 2014 and 2015 that captures key strengths of the
Competitive Intelligence
January 04, 2016A collection of the individual HfS Blueprint profile pages for 14 different Blueprints on TCS from 2015 and 2014 that captures key strengths of the service
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