Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
Instead of searching and clicking for what you’d like to know, just ask.
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Competitive Intelligence
December 28, 2015A collection of the individual HfS Blueprint profile pages for 15 different Blueprints on Infosys from 2015 and 2014 that captures key strengths of the service
Competitive Intelligence
December 27, 2015A collection of the individual HfS Blueprint profile pages for 16 different Blueprints on Cognizant from 2015 and 2014 that captures key strengths of the
Competitive Intelligence
December 26, 2015A collection of the individual HfS Blueprint profile pages for 16 different Blueprints on Wipro from 2014 and 2015 that captures key strengths of the service
Point of View
December 16, 2015How will consumers, enterprises, and governments navigate the risks and policy issues that surround the IoT?
Point of View
November 17, 2015An acquisition of Xchanging by CSC, Capita, eBix or Apollo should result in a spin-off sale of Xchanging’s procurement biz to an existing market player.
Point of View
November 10, 2015By putting shared data out into a commonly trusted system of record, Blockchain offers hope for BPaaS solutions that seek to build across enterprises and become
Point of View
October 27, 2015Despite great progress over the past few years, the overall cyber security market is far from mature and needs a general resetting of expectations between and
Point of View
October 27, 2015Changes in healthcare provide a catalyst for changing the nature of (out)sourcing relationships as well. Here's an example of how Sutherland changed from to a
Point of View
October 09, 2015HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its
Point of View
September 17, 2015Sourcing providers increasingly tap into the specialty expertise of consumer health engagement players to gain more insight and connection with consumers and of
Point of View
September 15, 2015BPaaS needs a reinvention for insurance—expanding the scope of services, the technical architectures and the business imperatives beyond cost savings to speed
Point of View
August 31, 2015The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process
Point of View
August 27, 2015Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,
Point of View
August 26, 2015Xerox adds capability for population health, care management & consumer engagement with RSA Medical. Is it also rethinking for an As-a-Service approach
Top 10 Report
August 24, 2015The HfS 2015 Insurance As-a-Service Blueprint is a refresh on our 2014 assessment with an additional focus on the role of As-a-Service platforms and commercial
Point of View
July 24, 2015Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the
Point of View
July 22, 2015The most exciting recent development to appear in our As-a-Service universe was the announced deal between Health Net and Cognizant.
Competitive Intelligence
July 15, 2015A collection of the individual HfS Blueprint profile pages for 6 different Blueprints on EXL from 2015 back to 2013 that captures key strengths of the service
Competitive Intelligence
July 14, 2015A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on IGATE from 2015 back to 2013 that captures some of the capabilities is
Point of View
June 15, 2015An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at ask@hfsresearch.com for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
