Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
April 25, 2025Scotiabank’s eHome shows how digital platforms can deliver fast, simple, transparent mortgage experiences.
Market Impact Report
April 24, 2025HFS Research, in partnership with Cognizant, set out to explore how non-bank lenders are evolving in the age of AI.
Point of View
April 15, 2025BFS firms must treat tariff turmoil like past crises—only a fast, focused, flexible response will safeguard tech and resilience.
Point of View
April 11, 2025BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.
Market Analysis
April 08, 2025This report covers the top technology partners for commercial banks across a mix of software, hardware, and cloud providers.
Highlight Report
April 03, 2025Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
Point of View
April 02, 2025HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
Highlight Report
March 27, 2025Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
Market Impact Report
March 25, 2025HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.
Market Impact Report
March 19, 2025Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.
Data Viewpoint
March 12, 2025Commercial banks own the high-value relationships, but they must play catch-up on digital hygiene with its retail banking siblings.
Highlight Report
March 11, 2025Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.
Highlight Report
March 11, 2025Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.
Point of View
February 11, 2025The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.
Challenger Series
January 29, 2025Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and
Point of View
January 08, 2025HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.
Competitive Intelligence
December 17, 2024A look at how Accenture performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
Competitive Intelligence
December 17, 2024A look at how Cognizant performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
Competitive Intelligence
December 17, 2024A look at how Deloitte performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
Competitive Intelligence
December 17, 2024A look at how EY performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025
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