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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
February 20, 2014IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of into
Top 10 Report
February 04, 2014In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A
Point of View
January 27, 2014HfS has announced its 2014 research agenda and industry-leading Blueprint Reports. The core theme for 2014 is centered on “Defining the Extended Enterprise
Point of View
October 30, 2013This document examines EXL's Q3 2013 results.
Point of View
October 21, 2013We present the key highlights of our conversation with Pankaj Kulshreshtha, Business Leader for analytics at Genpact.
Point of View
August 30, 2013The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.
Point of View
August 06, 2013In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.
Point of View
May 14, 2013This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).
Point of View
April 30, 2013HfS Research concluded extensive research into the banking and financial services BPO market in Q3 2012. This document includes profiles from ten key BFS BPO
Point of View
March 29, 2013Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.
Market Analysis
March 10, 2013IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.
Point of View
March 04, 2013In this RapidInsight, we discuss the advent of state health insurance marketplaces, how they will work, and what they will look like.
Point of View
February 09, 2013With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.
Point of View
February 07, 2013This RapidInsight highlights the most important HIPAA changes and what you have to do to address them in time for the federal compliance deadline of September
Point of View
February 06, 2013This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is to the
Point of View
February 05, 2013HfS and KPMG presented an open discussion on the banking and financial services industry in 2013. See the slides here.
Point of View
December 16, 2012Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
Point of View
December 16, 2012Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
Point of View
November 09, 2012The HfS FormGuide offers buyers a quick way to identify and understand the providers operating within a particular market niche.
Point of View
October 24, 2012This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations
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