Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
October 24, 2012This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles
Point of View
October 10, 2012We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in
Point of View
September 12, 2012EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown
Point of View
September 05, 2012HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order
Point of View
August 30, 2012EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that
Point of View
July 21, 2012On July 21, Dodd-Frank turns two. HfS takes a look at what has been accomplished in the two years and the impacts that Dodd-Frank is having on the financial
Point of View
June 22, 2012Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.
Point of View
April 04, 2012Business platforms are helping insurers lower costs, consolidate data/better analytics, standardize workflows and improve operations. Through analysis of 20 we
Point of View
May 24, 2011Banking has gone through some very rough years. It will continue to encounter considerable uphill battles over the unforeseeable future. Rebuilding customer and
Point of View
January 09, 2010This report investigates the global insurance BPO market and today's providers capabilities to empower insurers by integrating and transforming processes, as as
Point of View
January 05, 2010This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership and the
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