Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Market Impact Report
April 05, 2024400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.
Highlight Report
March 20, 2024Property and casualty insurers must break free from legacy thinking, drive ecosystem improvements, and embrace transformation.
Highlight Report
March 18, 2024HFS caught up with Gil Perez of Deutsche Bank and Sean O’Donnell of Publicis Sapient to discuss how AI can drive real value.
Point of View
March 15, 2024As we launch the 2024 Horizons report for core banking modernization service providers, we examine a modern core for integrating AI.
Hot Tech
March 15, 2024The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.
Point of View
March 12, 2024HFS interviewed two BFS firms working with Capgemini and AWS to better understand the relationship between modernization initiatives and cloud transformation
Data Viewpoint
March 11, 2024Service providers should curate a high-quality ecosystem providing the right expertise to deliver value and benefit to AWM firms.
Highlight Report
February 26, 2024Banco do Brasil embarked on a customer-experience-led digital transformation with HCLTech to meet customers’ increasing demands.
Highlight Report
February 09, 2024Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.
Market Impact Report
February 06, 2024500 financial crime compliance leaders weighed in on their baseline and future vision for automation, AI, and outsourcing.
Highlight Report
February 01, 2024Capgemini's acquisition aims to help BFS firms scale fincrime compliance with AI and automation. Banks need to be willing to try.
Highlight Report
January 31, 2024Mphasis and WorkFusion have inked a unique partnership that can bring AI benefits to BFSI enterprises.
Competitive Intelligence
January 17, 2024A look at how WNS performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
Competitive Intelligence
January 17, 2024A look at how UST performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
Competitive Intelligence
January 17, 2024A look at how Tech Mahindra performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
Competitive Intelligence
January 17, 2024A look at how PwC performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
Competitive Intelligence
January 17, 2024A look at how Mphasis performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
Competitive Intelligence
January 17, 2024A look at how Innova Solutions performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
Competitive Intelligence
January 17, 2024A look at how Hitachi Digital Services performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
Competitive Intelligence
January 17, 2024A look at how Genpact performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024
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