A collection of the latest views from the HFS analyst team on customer and employee experience.
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June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
May 23, 2025It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
Point of View
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
Point of View
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Horizons Report
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
Market Impact Report
June 06, 2025A playbook for IT leaders: Generative AI (GenAI) has the power to revolutionize industries, but scaling it is no walk in the park.
Challenger Series
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Point of View
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
Data Viewpoint
May 28, 2025This article talks about customer and partner experience of IT service providers in the E&U industry.
Highlight Report
May 28, 2025No industry has figured out its talent transition, but energy’s turbulence offers a mirror to other sectors.
Point of View
May 28, 2025With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.
Point of View
May 27, 2025This article provides insights and market trends in Energy and Utility industry with the enterprise buyer and provider examples.
Data Viewpoint
May 23, 2025It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
Point of View
May 07, 2025This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.
Competitive Intelligence
May 07, 2025A look at how Accenture performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how Capgemini performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how Cognizant performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how EY performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how Hitachi Digital Services performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how Infosys performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how LTIMindtree performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
Competitive Intelligence
May 07, 2025A look at how Publicis Sapient performed in the HFS Horizons: Energy and Utilities Service Providers, 2025
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