A collection of the latest views from the HFS analyst team on customer and employee experience.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
May 23, 2025It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
Highlight Report
May 05, 2021Low-code and open-source workflow automation vendor ProcessMaker has taken its first outside investment since its launch in 2008 - raising $45m in Series A
Point of View
April 29, 2021Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
Highlight Report
April 29, 2021Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave
Data Viewpoint
April 28, 2021Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.
Point of View
April 27, 2021Digital fluency is required to reap the benefits of emerging technology
Hot Tech
April 20, 2021Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.
Point of View
April 16, 2021We can’t vaccinate our planet when things get really bad—we must cure it ahead of time.
Point of View
April 14, 2021Learn how Infosys helped Siemens Mobility to achieve a digital transformation
Point of View
April 14, 2021Find out how Oracles' vision exemplifies HFS' OneOffice with an integrated suite of cloud applications and by leveraging and analyzing data for the very best in
Point of View
April 09, 202170:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services
Hot Tech
April 08, 2021We present the HFS OneOffice Hot Vendors Report for Q1 2021. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value for the
Highlight Report
April 07, 2021Going against the usual approach of larger IT providers acquiring smaller, innovative players, private equity firm Sunstone Partners acquired three ServiceNow a
Highlight Report
April 02, 2021Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are
Highlight Report
March 31, 2021Solink’s new use cases enable work-from-anywhere managers to build better brick-and-mortar experiences with connected data
Highlight Report
March 30, 2021Nest is a platform for Atos to become a global force in L&P BPO
Point of View
March 26, 2021As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree
Point of View
March 26, 2021Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
Highlight Report
March 24, 2021Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare
Point of View
March 17, 2021Sustainability must become native to businesses and government policy. Service providers are the keys to this.
Point of View
March 17, 2021Business leaders on the charge toward OneOffice must rapidly come to terms with new ways to get work done. The race is on.
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