A collection of the latest views from the HFS analyst team on customer and employee experience.
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June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
May 23, 2025It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
Highlight Report
November 13, 2020Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
Highlight Report
November 13, 2020Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors
Highlight Report
November 12, 2020Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains
Point of View
November 11, 2020Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
Highlight Report
November 09, 2020In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
Point of View
November 07, 2020Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
Top 10 Report
October 30, 2020This Top 10 report examines 10 Employee Experience providers across a defined series of innovation, execution, and voice of customer criteria.
Highlight Report
October 27, 2020HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime
Highlight Report
October 23, 2020Focus on the power of AND for Triple-A success, whatever the business setting
Highlight Report
October 12, 2020The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
Highlight Report
October 09, 2020KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)
Highlight Report
October 07, 2020Concentrix aims to endure as a WAH leader
Highlight Report
October 06, 2020The second wave of digital transformation in Media will be driven by experiences.
Highlight Report
October 02, 2020Creative Drive and N3 are the latest additions to Accenture's CX portfolio
Point of View
September 28, 2020HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
Highlight Report
September 24, 2020In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the
Highlight Report
September 23, 2020Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
Highlight Report
September 16, 2020HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event
Point of View
September 10, 2020An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world
Highlight Report
August 24, 2020Explores Wipro's rationale and the market outlook for the industry in LATAM
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