A collection of the latest views from the HFS analyst team on customer and employee experience.
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June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
May 23, 2025It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
Point of View
February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
Point of View
February 24, 2020The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
Point of View
February 19, 2020What you need to know about the opportunity (and risk) involved in this hot marketing services area
Point of View
February 19, 2020In February 2020, Cognizant announced its intention to acquire two companies to strengthen its Salesforce services portfolio. Here we take a look at the
Point of View
February 17, 2020Unless you have been living in a cave, it will have become clear that Accenture has been leading CISOs on a feeding frenzy through its multiple security
Point of View
February 14, 2020Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.
Point of View
February 14, 2020Create intelligent interactions by using a human-first approach to designing digital associates.
Point of View
February 11, 2020In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.
Point of View
February 10, 2020Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
Point of View
February 07, 2020What you really need to know about “Retail’s Biggest Show”
Point of View
February 05, 2020TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
Point of View
February 04, 20202019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
Point of View
January 24, 2020A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective
Point of View
January 20, 2020HFS, with support from Capgemini, explores the power of the digitally augmented workforce
Point of View
January 13, 2020Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.
Point of View
January 13, 2020The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.
Point of View
January 09, 2020Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
Point of View
January 08, 2020For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking
Point of View
January 07, 2020Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
Point of View
December 23, 2019It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.
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