A collection of the latest views from the HFS analyst team on customer and employee experience.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
May 23, 2025It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
Point of View
September 06, 2019With ransomware’s lethality continuing to grow, industry leaders must look to themselves as part of the problem.
Market Analysis
September 02, 2019This is the HFS list of top 50 BPO providers by revenue.
Point of View
August 15, 2019Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
Point of View
July 30, 2019Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
Point of View
July 26, 2019Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual
Point of View
July 18, 2019The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.
Point of View
July 17, 2019Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.
Point of View
July 16, 2019Process industries keep falling behind on the road to Industry 4.0 - agile transformations are tough, but they must find a unique path.
Point of View
July 16, 2019Cognizant's recent acquisition of Zenith Technologies boosts it's capabilities in Pharma, but also in IoT.
Point of View
July 11, 2019Design leaders in banking share their ideas on using experience innovation to transform CX
Point of View
July 04, 2019At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
Point of View
July 03, 2019HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.
Point of View
July 03, 2019Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
Point of View
June 17, 2019Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software
Point of View
June 04, 2019As technology and business evolve at a frightening pace, don’t wallow in the talent crisis - look to non-traditional talent pools and re-skilling.
Point of View
June 03, 2019This POV highlights the importance of monitoring internal security threats as they are more prolific than external threats within the enterprise.
Point of View
May 16, 2019Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are
Point of View
May 14, 2019This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their
Point of View
May 01, 2019WNS and its clients describe “co-creating” on the path to transformation.
Point of View
April 26, 2019Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.
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