A collection of the latest views from the HFS analyst team on customer and employee experience.
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June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
June 03, 2025Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
May 23, 2025It provides the strengths and improvement areas of the IT service providers offering services to the Energy and Utility industry.
Point of View
June 15, 2016HfS takes an in-depth look at what the LinkedIn acquisition by Microsoft means for the HR market.
Point of View
June 07, 2016HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.
Point of View
May 02, 2016SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.
Point of View
April 22, 2016With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.
Point of View
April 11, 2016What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
Point of View
March 18, 2016HfS came across a solution targeted to enable employees to easily set up and coordinate corporate-sanctioned programs for employee engagement.
Point of View
March 14, 2016HfS sets out the five golden rules IT executives must follow to increase their relevance and value to their organizations.
Point of View
March 11, 2016In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.
Point of View
February 12, 2016Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
Point of View
February 08, 2016IBM announced the purchase of German digital ad agency Aperto days after the acquisition of US based agency Resource/Ammirati.
Point of View
December 23, 2015Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.
Point of View
November 25, 2015HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.
Point of View
October 14, 2015An initial assessment of our research that we will share through a forthcoming study unveils that a number of sourcing service providers are on the path to how
Point of View
September 23, 2015All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and
Point of View
July 31, 2015The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to
Point of View
July 17, 2015A conversation with Jesus Mantas, General Manager of IBM Global Process Services, recorded at our As-a-Service Working Summit, on the impact of personalization
Point of View
July 01, 2015HfS recently visited Luxoft's development center in Kiev and got an inside view into what is driving the company’s success.
Point of View
May 29, 2015With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with in
Point of View
May 19, 2015As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.
Point of View
April 30, 2015ConnectYourCare is tackling an issue in health care financing -- making the HDHP/HSA that is a generally a bit "daunting" more user friendly and accessible --
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