A collection of the latest views from the HFS analyst team on data and decisions.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
Point of View
November 11, 2020Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
Highlight Report
November 04, 2020Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
Highlight Report
October 23, 2020Focus on the power of AND for Triple-A success, whatever the business setting
Highlight Report
October 12, 2020The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
Highlight Report
October 09, 2020KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)
Highlight Report
October 07, 2020Concentrix aims to endure as a WAH leader
Point of View
October 05, 2020Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
Point of View
October 05, 2020Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
Point of View
September 28, 2020HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
Highlight Report
September 22, 2020Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
Highlight Report
September 17, 2020Cognizant's continuous investment in cloud portfolio, further strengthens its position as one of the cloud leaders
Highlight Report
September 15, 2020Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.
Point of View
August 28, 2020Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
Highlight Report
August 18, 2020Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Point of View
July 30, 2020Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
Point of View
July 29, 2020HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
Point of View
July 09, 2020Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
Highlight Report
July 02, 2020This report explores how Capgemini is leveraging emerging technologies for client business transformation
Highlight Report
June 25, 2020In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
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