HFS on Data and Decisions

A collection of the latest views from the HFS analyst team on data and decisions.

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More HFS Data and Decisions Research

Competitive Intelligence

HCLTech: Insurance Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Genpact: Insurance Services Capabilities, 2025

A look at how Genpact performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

EY: Insurance Services Capabilities, 2025

A look at how EY performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Xceedance: Insurance Services Capabilities, 2025

A look at how Xceedance performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

WNS: Insurance Services Capabilities, 2025

A look at how WNS performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Wipro: Insurance Services Capabilities, 2025

A look at how Wipro performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Virtusa: Insurance Services Capabilities, 2025

A look at how Virtusa performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Tech Mahindra: Insurance Services Capabilities, 2025

A look at how Tech Mahindra performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

TCS: Insurance Services Capabilities, 2025

A look at how TCS performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Sutherland: Insurance Services Capabilities, 2025

A look at how Sutherland performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

PwC: Insurance Services Capabilities, 2025

A look at how PwC performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Mphasis: Insurance Services Capabilities, 2025

A look at how Mphasis performed in the HFS Horizons: Insurance Services, 2025

Point of View

Salesforce’s $8b Informatica bet—fixing enterprises’ data plumbing to fuel AI

With 60% of enterprises citing data quality as a barrier to effective AI, this acquisition fills a glaring gap.

Data Viewpoint

The future of insurance delivery hinges on ecosystem execution

Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.

Data Viewpoint

Ecosystem partners are losing patience with legacy service delivery

The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.

Point of View

Innovate at the edges to rebuild commercial insurance for a riskier world

Only 21% of carriers are confident about their product innovation capabilities. It’s a confidence crisis.

Horizons Report

HFS Horizons: Insurance Services, 2025

A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.

Data Viewpoint

Align the benefits admin model to tech, service, and employee needs for real value

Benefits complexity is rising. Choosing the right admin partner means balancing coverage and service tech.

Data Viewpoint

Generational shifts demand a fundamental rethink in our health-benefits strategy

By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.

Data Viewpoint

Healthcare coverage will continue to shift away from traditional payers

US healthcare shifts to self-insurance, consumer markets, Medicaid cuts risk undoing equity and coverage gains.

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