A collection of the latest views from the HFS analyst team on data and decisions.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
Point of View
April 23, 2020Old Mutual prioritizes IT and business collaboration to drive RPA success.
Point of View
April 22, 2020Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks
Point of View
April 16, 2020Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.
Point of View
April 09, 2020The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business
Point of View
April 08, 2020We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their
Point of View
April 03, 2020Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its
Point of View
April 02, 2020Cognizant brings in more brains and brawn with the recent acquisition of Contino.
Point of View
March 27, 2020Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve
Point of View
March 27, 2020COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.
Point of View
March 26, 2020Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.
Point of View
March 25, 2020This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success
Point of View
March 25, 2020Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain
Point of View
March 24, 2020Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.
Point of View
March 20, 2020Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.
Point of View
March 19, 2020BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.
Point of View
March 18, 2020This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall
Point of View
March 18, 2020In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must
Point of View
March 13, 2020Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.
Point of View
March 12, 2020Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.
Point of View
March 09, 2020As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
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