A collection of the latest views from the HFS analyst team on data and decisions.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
Point of View
March 06, 2020Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.
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March 05, 2020As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if
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March 02, 2020HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and
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February 28, 2020In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.
Point of View
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
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February 27, 2020A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with
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February 26, 2020Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
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February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
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February 24, 2020The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
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February 21, 2020The PoV describes the benefits of edge computing including recent examples of deployments and outline how an industrial enterprise can leverage the same for its
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February 20, 2020Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.
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February 20, 2020Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side
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February 19, 2020What you need to know about the opportunity (and risk) involved in this hot marketing services area
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February 19, 2020Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
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February 18, 2020There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.
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February 17, 2020How to select experience agency partners that will help break down your front office silos.
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February 14, 2020Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.
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February 14, 2020Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.
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February 05, 2020TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
Point of View
February 03, 2020In this PoV, we discuss the current landscape and future state of IoT and industry 4.0.
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