A collection of the latest views from the HFS analyst team on data and decisions.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
Point of View
June 27, 2018This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
Point of View
June 18, 2018Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
June 07, 2018Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Top 10 Report
May 18, 2018A refreshed analysis of the business process and IT services market for the insurance industry vertical
Point of View
May 11, 2018Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
Top 10 Report
May 04, 2018Analysis of analytics services, with an emphasis on the smart analytics sub-set of the HfS Triple-A Trifecta of intelligent automation technologies.
Point of View
April 24, 2018When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers
Top 10 Report
April 20, 2018The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.
Point of View
April 18, 2018Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?
Point of View
April 17, 2018‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
Point of View
March 30, 2018The role of customer engagement service providers has never been more important or more complicated.
Point of View
March 28, 2018A report examining what dynamics are really at play in the infrastructure services space, and whether the doom and gloom narrative is deserved.
Point of View
March 28, 2018This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
Point of View
March 07, 2018As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
Point of View
February 26, 2018This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
Point of View
February 01, 2018How building a digital foundation is essential to the success of the modern insurance company.
Point of View
January 31, 2018The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
Point of View
January 26, 2018This POV previews our utility industry-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.
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