A collection of the latest views from the HFS analyst team on data and decisions.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
Point of View
October 26, 2017As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company
Point of View
October 18, 2017This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.
Point of View
October 12, 2017This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.
Top 10 Report
October 12, 2017This Blueprint builds on HfS' previous analysis, charting 17 service providers' progress on execution and innovation in P&C and L&A insurance.
Point of View
September 29, 2017This report depicts the journey toward data-centric models with a view to drive business outcomes
Point of View
September 29, 2017This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.
Point of View
September 29, 2017Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
Point of View
September 28, 2017Examining the key market trends in the Salesforce Services market.
Point of View
September 26, 2017A report analysing the quantitative and qualitative data gathered in the recently published Digital Technology Strategy and Consultancy Blueprint.
Point of View
September 26, 2017This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.
Top 10 Report
September 14, 2017Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
Point of View
August 30, 2017An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
Point of View
August 15, 2017Real examples of how U.S. government agencies are putting citizen and employee interest at the heart of designing a more efficient way to work.
Point of View
July 13, 2017Seven reasons why enterprises should look outside their existing service provider base for IoT
Point of View
July 07, 2017These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.
Point of View
March 20, 2017ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical and
Top 10 Report
January 20, 2017For the 2017 HfS Salesforce Services Blueprint Report we analyze the capabilities and vision of 12 Salesforce services partners.
Top 10 Report
January 12, 2017We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to
Top 10 Report
December 22, 2016This HfS Blueprint Report looks at the innovation and execution capabilities of 14 digital marketing operations service providers in detail.
Competitive Intelligence
December 07, 2016A look under the hood of ITO service provider Atos from a buyer's perspective.
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