A collection of the latest views from the HFS analyst team on data and decisions.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
Top 10 Report
September 29, 2016This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
Point of View
August 05, 2016A fresh, research-based look at the role of operations and BPO in the business of Healthcare.
Top 10 Report
July 28, 2016How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
Top 10 Report
July 20, 2016The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market activity and 13 providers.
Point of View
July 07, 2016Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.
Point of View
June 14, 2016NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.
Point of View
June 07, 2016This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.
Point of View
June 03, 2016While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
Point of View
June 01, 2016How does the latest retail trend fit into the omnichannel picture?
Point of View
May 31, 2016EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
Point of View
May 26, 2016The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.
Point of View
May 25, 2016The increasing maturity of Intelligent Automation creates a necessity to orchestrate a diverse set of automation approaches.
Point of View
May 23, 2016Cognizant has invested significantly in ReD Consulting, a human sciences consultancy that can complement Cognizant's transformation capability.
Point of View
May 13, 2016The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.
Point of View
May 10, 2016HfS explores the progress of digital in the F&A function, key enterprise challenges in enabling change, and the two-year outlook.
Point of View
May 09, 2016The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
Point of View
May 02, 2016SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.
Point of View
April 27, 2016Accenture launches its Cyber Fusion Center for cybersecurity ops. Can its focus on automation, collaboration and analytics set it apart?
Point of View
April 26, 2016Can automation and the use of software robots dramatically transform customer-facing CX initiatives?
Point of View
April 22, 2016With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.
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