A collection of the latest views from the HFS analyst team on data and decisions.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 06, 2025Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
May 26, 2025Functional transformation is no longer enough. Insurers now seek connected, outcome-driven, enterprise-wide delivery.
May 26, 2025The future of insurance delivery demands orchestration across people, platforms, and partner ecosystems.
Data Viewpoint
May 05, 2025Self-insured healthcare is transforming fast, creating a $600B market across five cost–wellness employer archetypes.
Point of View
April 21, 2025Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.
Point of View
April 11, 2025BFSI must simultaneously adapt to and mitigate the climate and broader sustainability emergency.
Point of View
April 10, 2025RCG faces price-sensitive yet principle-driven buyers—CIOs need bold, multifaceted agendas to stay ahead.
Data Viewpoint
April 07, 2025Technology has become a strategic enabler for growth, resilience, and competitive advantage across ER&D services.
Highlight Report
April 03, 2025Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
Highlight Report
April 03, 2025Agentic AI changes how enterprises must access and act on data - offering the democratization of insight while cutting data debt.
Point of View
April 02, 2025HCLTech is making bold moves in BFSI transformation, embedding AI and automation across banking, insurance, wealth, BPO, and FCC.
Highlight Report
April 01, 2025A broader market shift is underway, with enterprises increasingly integrating AI directly into their core data platforms.
Highlight Report
March 28, 2025Penske & Hitachi Digital integrate AI-powered Proactive Diagnostics & Guided Repair to transform fleet operations.
Highlight Report
March 27, 2025Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.
Highlight Report
March 24, 2025AI is transitioning from an experimental capability to a standardized commercial functionality within technology stacks.
Point of View
March 19, 2025In the sports industry, the product is the player, and leaders must protect their athletes at all costs.
Market Impact Report
March 19, 2025Examines the transformation of commercial insurance amid evolving risks, legacy constraints, and a critical need for agility and digital integration.
Highlight Report
March 17, 2025IBM’s move to acquire DataStax is a bold bet on the value of fixing a big enterprise AI bottle neck: unstructured data.
Highlight Report
March 13, 2025WNS now holds a powerful card, but its success will be measured by how well it enables enterprises to operationalize analytics.
Highlight Report
March 11, 2025Infosys' XtractEdge and IPMS help insurers tackle legacy system debt, automate workflows, and accelerate AI-driven policy migration.
Highlight Report
March 11, 2025Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.
Challenger Series
March 06, 2025DataArt, a provider of app development, data analytics, and cloud migration, has steadily gained recognition in the IT services industry.
Point of View
February 20, 2025GBS moves from efficiency driver to trusted growth enabler.
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