HFS on Digital Engineering Services

A collection of the latest views from the HFS analyst team on digital engineering services.

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More HFS Engineering Services Research

Point of View

How an ecosystem of service and technology partners can help you scale your automation program

How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.

Data Viewpoint

In the near term, manufacturers plan to invest in AI and cybersecurity

Highlights the key emerging technologies in which industrial manufacturers plan to invest in the near-term.

Top 10 Report

SaaS XXV, 2022: Ranking vendors for business value creation

Our inaugural SaaS XXV (25) report highlights how software-as-a-service and traditional outsourcing services are converging.

Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

Highlight Report

Skan wants to “x-ray” your organization to present the telemetry of work

Skan believes their approach to collecting data sets them apart from their peers.

Highlight Report

Clairvoyant broadens EXL’s data engineering and cloud capabilities

EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.

Point of View

Prioritize your ecosystem and innovation for IoT service delivery

This PoV is a guide for enterprise leaders to evaluate and benchmark service providers’ performance in IoT engagements.

Data Viewpoint

The pandemic shock pushes manufacturing servitization​

This Data Viewpoint looks at the major business strategies that industrial manufacturers are going to pursue in the near term.

Point of View

Industry 4.0 advancements must sync with business transformation for success

In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.

Highlight Report

PagerDuty unifies IT operations with a blend of insights and automation

PagerDuty aims to evolve from a category leader in incident management toward a holistic operations platform

Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—December 2021

A monthly rollup of merger and acquisition activity.

Data Viewpoint

Enterprises need more guidance in data strategy in IoT services

Highlights the rating of service providers across OneOffice™ parameters in IoT services

Data Viewpoint

For IoT initiatives, enterprises need relationships, end-to-end portfolios, industry context

This Data Viewpoint explores the key selection criteria for IoT service providers.

Data Viewpoint

Finance leaders: Are you prepared for a talent revolution in the next three years?

As the world is going through a digital revolution, let's also see how this change will impact the finance function talent pool.

Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—November 2021

A monthly rollup of merger and acquisition activity.

Hot Tech

HFS OneOffice Hot Vendors: Q4 2021

Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.

Point of View

Concentrix acquires PK, but will this be transformative to its CX capability, or yet another fringe

Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.

Highlight Report

qBotica scales up its ecosystem approach to help enterprises build their own automation services

One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?

Highlight Report

America’s got talent—but you must cast a wider net to crack the digital skills crisis

The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.

Highlight Report

HCL launches MVision to help manufacturers adapt, protect, and digitize in the post-pandemic era

We examine how HCL MVision framework enables transformation for its manufacturing clients.

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