A collection of the latest views of the HFS analyst team on Enterprise Platforms.
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January 15, 2025This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 10, 2025AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
May 12, 2025Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
Data Viewpoint
February 23, 2021Covid accelerates OneOffice interdisciplinary culture of data-fuelled, real-time adaptability
Highlight Report
February 22, 2021IBM acquires 7Summits to strengthen its position as a Salesforce transformation services partner
Highlight Report
February 11, 2021The OneOffice Emerging Tech stack offers the listen-learn-respond capabilities to power decision-making in our increasingly complex business environment
Highlight Report
February 11, 2021Cognizant has acquired Linium, one of the early proponents of what ServiceNow calls Enterprise Service Management (ESM), the expansion of the platform towards
Hot Tech
January 15, 2021We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
Highlight Report
January 05, 2021As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
Highlight Report
December 07, 2020HFS' take of the acquistion of Slack by Salesforce
Market Analysis
November 20, 2020This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
Point of View
November 05, 2020Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM
Highlight Report
October 21, 2020This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.
Point of View
October 19, 2020Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this
Highlight Report
September 24, 2020In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the
Market Analysis
August 25, 2020This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
Point of View
July 30, 2020While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.
Point of View
April 29, 2020This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
Point of View
April 29, 2020Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition
Point of View
April 28, 2020Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.
Top 10 Report
April 15, 2020In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.
Point of View
March 31, 2020In this report, we have discussed how ServiceNow has come forward with new applications and offered continuous support to their community in various ways to the
Market Analysis
March 19, 2020This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.
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