A collection of the latest views of the HFS analyst team on Enterprise Platforms.
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January 15, 2025This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 10, 2025AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
May 12, 2025Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
Point of View
March 09, 2020In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery
Point of View
February 20, 2020Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.
Point of View
February 19, 2020In February 2020, Cognizant announced its intention to acquire two companies to strengthen its Salesforce services portfolio. Here we take a look at the
Point of View
February 11, 2020In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.
Point of View
December 11, 2019This POV provides recommendations to enterprises to achieve a successful SAP SuccessFactors deployment.
Point of View
December 04, 2019This POV provides recommendations to enterprises on how to avoid a disappointing SAP SuccessFactors deployment experience.
Point of View
October 02, 2019Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.
Point of View
October 01, 2019In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.
Point of View
September 16, 2019This POV outlines the benefits of Persistent Systems’ acquisition of Youperience in June 2019 to enhance its Salesforce services capabilities.
Top 10 Report
August 28, 2019In the 2019 HFS SAP SuccessFactors Services Top 10 Report, we analyze the capabilities and vision of fifteen service providers.
Point of View
August 16, 2019After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the
Point of View
April 25, 2019This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.
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