A collection of the latest views of the HFS analyst team on Enterprise Platforms.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 15, 2025This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 10, 2025AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
May 12, 2025Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
Horizons Report
January 15, 2025This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
Highlight Report
November 20, 2024Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.
Highlight Report
July 30, 2024Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.
Highlight Report
November 09, 2023IBM and Microsoft transition from rivals to partners, fostering innovation and addressing customer needs through a OneEcosystem™ approach.
Point of View
October 19, 2023Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.
Market Vision Paper
October 12, 2023Cloud is no longer just a technology discussion. It is about enabling transformation, and organizations need a clear target for outcomes.
Highlight Report
October 11, 2023Administrative burdens constrain clinicians from practicing at the top of their license; technology can remediate the situation.
Highlight Report
August 07, 2023Magnox’s partners with Unit4 to expand its SaaS ERP to drive outcomes across finances, people, and reporting operations.
Point of View
July 14, 2023To reduce license churn, it is essential to help the CIO train users on new features.
Point of View
July 13, 2023Practical use cases will thrust generative coding, GenAI, and LLMs into the development lifecycle, upending software development.
Hot Tech
June 21, 2023Alaffia health addresses healthcare payment integrity through its AI-powered capabilities.
Market Vision Paper
June 14, 2023This mid-size service provider fosters a culture of connectivity and empathy to reshape business and work.
Competitive Intelligence
June 05, 2023A look at how EY performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how DXC performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Deloitte performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Accenture performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how UST performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Plat4mation performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how NTT DATA performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how NewRocket performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
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