A collection of the latest views of the HFS analyst team on Enterprise Platforms.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 15, 2025This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 10, 2025AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
May 12, 2025Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
Competitive Intelligence
June 05, 2023A look at how LTIMindtree performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how IBM performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how GlideFast performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Wipro performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Thirdera performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how TCS performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Kyndryl performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how HCLTech performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Cognizant performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Cask performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Atos performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how KPMG performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Competitive Intelligence
June 05, 2023A look at how Infosys performed in the HFS Horizons: ServiceNow Services Capabilities, 2023.
Highlight Report
May 31, 2023Coforge joins the growing gaggle of mid-tier IT and business services providers to cross the $1 billion annual revenue mark.
Highlight Report
May 25, 2023Cognizant’s decade-long relationship did not secure the win—its end-to-end proven capabilities did.
Highlight Report
May 24, 2023Highlights from dynamic discussions in NYC with enterprise and industry leaders on the road to the Generative Enterprise.
Horizons Report
May 11, 2023ServiceNow is no longer a capability discussion, rather the ecosystem is pivoting to transformation.
Highlight Report
May 09, 2023Large organizational transformations demand reliable partnerships between an enterprise's technology, and services providers.
Highlight Report
May 09, 2023Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.
Highlight Report
May 05, 2023Clients tend to work with ServiceNow pure-plays because “they are not GSIs”.
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