A collection of the latest views of the HFS analyst team on Enterprise Platforms.
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January 15, 2025This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 10, 2025AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
May 12, 2025Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
Highlight Report
June 07, 2022FPT Software's akaBot RPA is offered as a SaaS-first solution which handles process-specific updates so customers’ don't have to.
Top 10 Report
June 06, 2022This Top 10 Snapshot report highlights the SaaS firms leading software development to deliver business value.
Market Analysis
May 31, 2022This market scan focuses on providers that hold the most promise for influencing the triple aim of care.
Highlight Report
May 26, 2022Pega has been ordered to pay damages for misappropriating Appian trade secrets. Will you still want them in your ecosystem?
Top 10 Report
May 17, 2022This Snapshot report highlights the SaaS firms leading business process intelligence (BPI).
Data Viewpoint
May 04, 2022Here we highlight the mismatch of SaaS expectations between SaaS software vendors and customers.
Point of View
May 03, 2022Learn the choices of OneOffice enterprise leaders vs. those made by tactical laggards. Part 4—productivity/collaboration SaaS.
Point of View
April 29, 2022How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.
Highlight Report
April 29, 2022Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.
Point of View
April 25, 2022As part SaaS XXV, we identified choices made by OneOffice enterprise leaders. The focus this time is on software development.
Highlight Report
April 25, 2022UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.
Point of View
April 19, 2022Which business operations SaaS are OneOffice leaders more likely to be getting value from?
Point of View
April 15, 2022You must focus on how SaaS can change your business, rather than focus on the technical functionality of the SaaS solution.
Data Viewpoint
April 14, 2022Enterprises must work with service providers to receive long-term business value from their SaaS investments.
Point of View
April 11, 2022In this first in a series on the SaaS choices of OneOffice leaders, we focus on cloud partners.
Point of View
April 11, 2022HFS' research agenda for IT services is all about operationalizing the OneOffice.
Hot Tech
April 06, 2022This report profiles seven players we designated as HFS OneOffice™ Hot Vendors based on our rigorous assessment during Q1 2022.
Point of View
April 05, 2022How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.
Top 10 Report
March 15, 2022Our inaugural SaaS XXV (25) report highlights how software-as-a-service and traditional outsourcing services are converging.
Point of View
March 10, 2022SaaS may be the most important investment an insurance firm can make in modernizing systems.
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