A collection of the latest views of the HFS analyst team on Enterprise Platforms.
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January 15, 2025This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
June 10, 2025AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.
May 12, 2025Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.
Point of View
February 28, 2022Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
Highlight Report
February 28, 2022The talent crisis threatens to derail growth. Accenture and Salesforce have come together to build a unique, specific solution.
Highlight Report
February 24, 2022Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.
Point of View
February 15, 2022Six enablers you should demand as you select the software to build out your OneEcosystem
Highlight Report
February 14, 2022Insight into emerging players through our new Hot SaaS program and the Hot SaaS 100
Highlight Report
February 14, 2022The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem
Highlight Report
February 11, 2022ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.
Data Viewpoint
February 01, 2022In HFS’s 2H, 2021 Pulse survey of Global 2000 enterprises, it is clear software is crucial to delivering enterprise innovation.
Data Viewpoint
January 28, 2022SaaS vendors must be able to show how customers can deploy integrate data with SaaS at scale to meet business and customer needs.
Data Viewpoint
January 18, 2022600 business leaders confirm SaaS is changing the way companies approach outsourcing needs and making better employee experiences.
Highlight Report
January 12, 2022SME’s can consider mid-tier and niche services providers for their ERP migration; We discussed briefly on this.
Hot Tech
January 12, 2022Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.
Data Viewpoint
December 20, 2021Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.
Highlight Report
December 17, 2021The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
Point of View
December 17, 2021Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
Market Vision Paper
December 13, 2021HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.
Highlight Report
December 10, 2021Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.
Highlight Report
December 07, 2021It’s been a hot year for the HFS OneOffice™ Hot Vendors. The market has been readily validating our picks.
Top 10 Report
December 07, 2021This report is our assessment of life sciences service providers by execution, innovation, OneOffice™ alignment, and client feedback.
Highlight Report
December 06, 2021Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.
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