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From the Blog

More Research on the Generative Enterprise

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ServiceNow reconfigures its ecosystem to build out workflows enabled by GenAI

ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.

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HCLTech drives business ops and experience with live GenAI

HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.

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IBM uses GenAI to help Euro telco call-center team work better

Valuable insight is going to waste in call centers. IBM found a fix with generative AI.

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Capgemini joins in GenAI’s me-too mire

Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.

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NTT DATA dovetails its conversational AI eva with GenAI to reimagine CX for L’Oréal

eva is almost equivalent to a human associate in some dimensions with add-on benefits.

Point of View

Emerson cuts costs and scales complex automation with Python-powered Robocorp

When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.

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Service providers invest billions and train thousands for the GenAI gold rush

Generative AI’s (GenAI) promise of a $7 trillion prize has prompted a gold rush among service providers as they hurry to organize and claim a piece of the a

Point of View

How business leaders can take control of the GenAI conversation

Generative AI is rocking the business world. It summarizes, answers questions, creates content, and creates code—but what is it?

Point of View

The bots ARE coming for your job after all

Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.

Point of View

Generative AI meets software development: The advent of generative coding

Practical use cases will thrust generative coding, GenAI, and LLMs into the development lifecycle, upending software development.

Point of View

DEAS leverages GenAI to harvest 30% efficiency in operations and sourcing

With everyone discussing long-term effects, generative AI is already providing immediate benefits for low hanging use cases.

Point of View

Generative AI offers personalization and loyalty across the enterprise—if you get it right

Generative AI will empower hyper-personalization efforts across the entire enterprise value chain.

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IBM finds CEOs racing ahead of their teams in pursuit of $7 trillion GenAI prize

There’s a disconnect between the speed CEOs want to move and the ability of their enterprise to take advantage of GenAI.

Point of View

The dos and don’ts and potential costs of GenAI

Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.

Point of View

HFS’ “RPA is dead” prophecy comes true as UiPath ends its “bot for every user” narrative

To propel its next growth phase, UiPath must center its narrative around the demands of the Generative Enterprise™.

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Key Takeaways from the HFS Horizons Summit—New York City 2023–and the rise of the Generative

Highlights from dynamic discussions in NYC with enterprise and industry leaders on the road to the Generative Enterprise.

Point of View

Don’t let ChatGPT distract from the value of generative AI in healthcare

Leverage the excitement of ChatGPT to craft a practical roadmap of embedding GAI to drive disruptive innovation.

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