A collection of our latest views and research on Digital Health, Health Economics, Organizational Effectiveness, Consumer Engagement, and the Quadruple Aim of Care.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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November 20, 2024An assessment of healthcare payer service service providers, addressing the why, what, how, and so what.
June 03, 2025Most health systems retain data for 7–10+ yrs, yet 90% goes unused in care, raising risks from unused, over-retained patient data.
May 30, 2025In the 1st of 4 parts, the task-based agentic AI is seen to address specific transactions.
May 06, 2025By 2033 Millennials and GenZ will dominate the workforce prompting companies to redesign health & benefits for generational needs.
Point of View
July 22, 2021HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.
Point of View
July 22, 2021HFS Research and Cognizant partnered to develop insights in to health-plan members' use of digital in their interactions.
Point of View
July 15, 2021Health services company Cigna is setting the pace for automation use at a strategic scale.
Point of View
July 09, 2021Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
Point of View
June 30, 2021A digital health framework that helps organize our thinking about this vast market segment.
Highlight Report
June 28, 2021Using psychographic data to construct a usable 360 degree view of the health consumer.
Data Viewpoint
June 24, 2021Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.
Point of View
May 28, 2021How Premier set up a unique digital customer experience that came to the rescue in a crisis
Point of View
May 26, 2021HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is
Highlight Report
May 21, 2021A review of Optum's new managed services offering exclusively for the healthcare industry.
Highlight Report
May 18, 2021IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market
Point of View
May 11, 2021Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini
Point of View
May 10, 2021Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.
Highlight Report
April 28, 2021Digital health certificates could serve as a route out of the Covid-19 restrictions, and blockchain could be the technology to underpin them.
Highlight Report
March 24, 2021Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare
Highlight Report
January 05, 2021As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
Top 10 Report
December 16, 2020This healthcare services report examines the role service providers play in the dynamic healthcare industry.
Point of View
December 03, 2020400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
Highlight Report
November 09, 2020In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
Point of View
October 05, 2020Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
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