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Experience the power of collective wisdom

Transform your expertise into industry-shaping influence.

HFS OneCouncil is the premier collective enterprise voice influencing the technology and professional services industries. At its core, OneCouncil is a powerful nexus of collective intelligence, where the brightest minds in business and technology converge to share insights, collaborate on solutions, and anticipate future trends. We believe that the most profound innovations and strategic breakthroughs emerge when diverse perspectives intersect in an environment of trust and mutual respect.

HFS is expanding its OneCouncil network. Join senior leaders from diverse fields to reinvent business operations, capitalize on technological innovations, and drive industry change. To express interest in becoming a member, please complete the OneCouncil Membership Application.

Key benefits of OneCouncil membership:

What our members have to say:

Why is OneCouncil important to HFS? Hear from our leaders.

  • Phil Fersht

    CEO and Chief Analyst, HFS Research, and OneCouncil Chairman
  • Tony Filippone

    Chief Research Officer

Join the elite.

HFS OneCouncil is more than a network; it’s a catalyst for industry transformation. Are you ready to amplify your impact and shape the future of technology and professional services?

For more information or to explore how you can get involved, please contact us.

Meet our OneCouncil leaders:

  • Phil Fersht

    CEO, HFS Research, and
    OneCouncil Chairman
  • Dana Daher

    Practice Leader and OneCouncil Program Lead,
    HFS Research
  • Steve Dunkerley

    OneCouncil Leader,
    HFS Research

Meet our OneCouncil members:

Our OneCouncil members are senior leaders from top global enterprises, driving industry transformation through collaboration with HFS and fellow executives. They shape cutting-edge research, participate in exclusive roundtables, and lead innovation to address today’s most pressing business challenges. 

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Lisa is an award-winning board-level global operations leader in multi-functional shared business services, leading large, complex, end-to-end transformations and delivery organisations.

  • Lisa (Hooley) Edwards

    Director, Co-op Business Services
    Co-op Group
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Jim currently works at Kimberly-Clark as the Global Innovation Capabilities Leader, and in this role, he partner with our Global Growth Organization to help our business leaders understand our innovation effectiveness.

  • Jim Edwards

    Director - Digitial Marketing & Innovation
    Kimberly-Clark
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Phil leads Data Migration as part of Syngenta's IT organization and is keenly interested in how technology can solve problems and modernize business and customer processes.

  • Phil English

    IT Data Migration Lead
    Syngenta
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Francesco is a dynamic & performance-driven intrapreneur, seamlessly blending skills in product, marketing, and technology to devise and execute innovative solutions.

  • Francesco Federico

    Global CMO
    S&P Global Ratings
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Eric is an entrepreneurial operations leader with over 10 years of experience driving technology-enabled change in high-growth environments.

  • Eric Feldman

    Practice Innovation Advisor
    Kirkland & Ellis
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Adeel provides solutions to all Mars segments and functions.

  • Adeel Fudda

    Vice President and Corporate CIO
    Mars
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Sundeep is the CTDO at the Upbound Group and is responsible for setting the digital and technology strategy and executing all digital and technology initiatives.

  • Sudeep Gautam

    Executive VP, Chief Technology and Digital Officer
    Upbound Group
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Sharad has extensive experience in Financial Operations, Payables, Payroll, Process Transformation, and Centralization Strategy.

  • Sharad Gera

    Senior Vice President Finance Operations
    Penske Transportation Solutions
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Zahra has worked as a Financial Crime strategy consultant for several Global Financial Institutions and Fintechs for over 15 years and her area of expertise spans across Sales, Technology, Product, Operations, and Transformation.

  • Zahra Gill

    Financial Crime Strategy and Change Lead, Enhanced Due Diligence
    Starling Bank
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Paul is interested and excited by the dynamic changes and challenges in Customer Experience, and the potential these represent.

  • Paul Gill

    Delivery and Project Co-Lead
    NatWest
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Vanessa identifies and directs the implementation of TBS initiatives targeted at creating a world class shared services organization.

  • Vanessa Gleason

    Global Head
    Takeda Business Solutions
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Mariana’s responsibilities includes driving research, development and implementation of distributed ledger technology

  • Mariana Gomez de la Villa

    Lead Innovation – Group Strategy & Innovation
    ING
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Sanjiv is Senior Vice President and Head of EMEA for Verizon Business and is responsible for the company’s global enterprise business in the EMEA region.

  • Sanjiv Gossain

    Group VP and Head of EMEA
    Verizon Business
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Leslie is the President and Chief Executive Officer of the Primary Care Coalition (PCC). The PCC was founded in 1993 with a mission to improve the health of vulnerable individuals and families by building partnerships and strengthening systems.  

  • Leslie Graham

    President & CEO
    Primary Care Coalition
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Naveen is a seasoned professional with 20 years of experience in data management, governance, and analytics. Throughout their career, he has developed a strong expertise in leveraging data to create value for their organizations.

  • Naveen Gupta

    Global Data Development Manager
    IKEA Supply AG
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Aparna leads the Global Delivery Center (GDC), which is part of Industry Solutions Delivery and the broader Microsoft Customer and Partner Solutions (MCAPS) organization at Microsoft.

  • Aparna Gupta

    Global Delivery Center Leader
    Microsoft
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Mike is Head of Procurement for the Americas at Deutsche Bank where he is responsible for setting vendor strategy and delivering annual savings.

  • Michael Heeger

    Director – Head of Sourcing Americas
    Deutsche Bank
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Adrienne is an experienced global leader with a proven track record of delivering results through innovative solutions.

  • Adrienne Hill

    Vice President - Enterprise Automation
    American Express
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Prashant is a visionary leader with over 20 years in the insurance sector, renowned for driving strategic growth and spearheading digital transformation.

  • Prashant Hinge

    Chief Digital Transformation Officer
    MSIG
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Michael is a globally renowned expert on customer value, customer strategy, customer experience, customer technology, customer culture, and digital transformation.    

  • Michael R Hoffman

    Author, Director
    Customer Worthy
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Christina is a strategic senior finance, commercial, and people leader with a strong business partnership background and a proven track record of using financial analysis to make decisions and build high-performing finance functions.

  • Christina Homburg

    Global Head of M&A
    Marley Spoon
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D. Evan van Hook is Viridi’s Chief Sustainability Officer.

  • D. Evan van Hook

    Chief Sustainability Officer
    Viridi
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Elav is a futurist and innovator with over two decades of experience in helping the world’s best-known brands harness the power of new technology to drive growth.

  • Elav Horwitz

    EVP, Global Director of Applied Innovation
    McCann Worldgroup
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Stephen has over 30 years of experience in creating and running shared services and driving strategic transformation across multi-nationals.

  • Stephen Hosley

    SVP & GM OneSource
    Estee Lauder Companies
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  • Ajay Jain

    Senior Vice President
    Guardian Life
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  • Venkat Janga

    Senior Director Global Business Services
    BrandSafway
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Ananthakrishnan is a software engineering and IT leader with expertise in building products, building high performant- high transaction mission critical sites and applications.

  • Ananthakrishnan Jayaraman

    Senior Director
    Informatica
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Kartick is an experienced digital transformation leader, with a proven track record of consistently delivering success across diverse industries, including oil and gas, healthcare, brewery, soft drinks, and media

  • Kartick Kalaimani

    Vice President - Global Contract to Cash Value Stream Lead
    Dentsu
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As the Senior Vice President, Head of Group Business Services at DSM, Manoj oversees the design, development, and implementation of a global centralized operations framework.

  • Manoj Kalra

    Sr. VP & Global Head of GBS
    DSM-Firmenich
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Mansi is the global head of digital transformation at Lazard and is responsible for creating a digital culture, transforming the business with cutting-edge tech, and scaling products. Mansi Kapadia

  • Mansi Kapadia

    Global Head of Digital Transformation & Innovation
    Lazard
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Chad was appointed as DVP at Corning Shared Services (CSS) & Finance Transformation Office in January 2022 and is responsible for the global shared services organization and driving the implementation of Finance delivery model transformations.

  • Chad Keenan

    Division Vice President
    Corning Incorporated
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Mary has an extensive experience in both the private sector and has worked in the public sector for 18 years at Magnox Ltd.

  • Mary Kent

    Head of Digital Transformation & Change
    Magnox Ltd
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