Forward-looking market assessments and research across a comprehensive range of the hottest IT and business process services, emerging technologies, and industry domains, powered by our OneOffice and OneEcosystem models and our unparalleled Pulse demand-side research.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
May 29, 2025An assessment of the leading consulting, technology, and business services providers in the retail and CPG industry.
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
April 23, 2025An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.
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Top 10 Report
July 06, 2016This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.
Top 10 Report
May 26, 2016The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.
Top 10 Report
May 19, 2016The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.
Top 10 Report
April 29, 2016Analysis of the Contact Center Operations market, including 18 service providers.
Top 10 Report
April 21, 2016Analysis of F&A BPO market as it moves to "As-a-Service," includes 18 service providers.
Top 10 Report
March 31, 2016Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
Top 10 Report
March 17, 2016The 2016 HfS Supply Chain Management As-a-Service Blueprint Report covers current trends, market activity and analysis of 14 service providers.
Top 10 Report
March 10, 2016The 2016 HfS SuccessFactors Services Blueprint Report covers current trends, forward-looking market activity and analysis of 15 service providers.
Top 10 Report
January 28, 2016A look at the evolution of Pharma BPO as "As-a-Service" for Drug Development and Commercial Services.
Top 10 Report
January 22, 2016The first application of the HfS Blueprint methodology in the business process and IT services market for Design Thinking in client engagements.
Top 10 Report
December 22, 2015This is the first application of the Blueprint methodology in the utilities BPO market.
Top 10 Report
December 17, 2015HfS launches its first Blueprint focused on the software product engineering segment of engineering services.
Top 10 Report
October 22, 2015The 2015 Salesforce Services HfS Blueprint covers the role and capabilities of 22 service providers in Planning, Implementation, Management Operation and
Top 10 Report
October 16, 2015The 2015 Trust-as-a-Service HfS Blueprint covers providers, trends, and maturity models transforming enterprise-wide, consumer-driven Digital Trust and Managed
Top 10 Report
October 01, 2015The 2015 HfS IoT Services Blueprint Report covers current trends and forward-looking market activity, and analysis of 18 service providers addressing the of
Top 10 Report
September 08, 2015The 2015 HfS Healthcare Payer Operations Blueprint Report covers current trends and forward-looking market activity, and analysis of 15 service providers.
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