Forward-looking market assessments and research across a comprehensive range of the hottest IT and business process services, emerging technologies, and industry domains, powered by our OneOffice and OneEcosystem models and our unparalleled Pulse demand-side research.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
May 29, 2025An assessment of the leading consulting, technology, and business services providers in the retail and CPG industry.
May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
April 23, 2025An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.
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Top 10 Report
May 20, 2014The Mortgage Services BPO market is changing as financial institutions evolve their requirements and expectations following the real estate crisis of 2009 and
Top 10 Report
May 08, 2014Cloud infrastructure services are now mainstream and are rapidly taking over from legacy infrastructure outsourcing as the primary way enterprise organizations
Top 10 Report
February 19, 2014Mobile devices are steadily becoming the primary interface for the digital activities across our personal and professional lives.
Top 10 Report
February 14, 2014This Blueprint is the first in a series where HfS redefines multi-process human resources outsourcing (HRO) from the consumer’s point of view. Innovation and
Top 10 Report
February 04, 2014In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A
Top 10 Report
November 13, 2013This Blueprint takes a detailed look into the analytics capabilities of outsourcing providers, underlining the relative strengths and challenges for providers
Top 10 Report
September 09, 2013The first of its kind in the global services industry, this report on transformation in customer experience management identifies differentials between service
Top 10 Report
September 09, 2013This Industry Landscape uses input from CEM Enterprise Buyer Interviews, Service Provider Briefings & CEM Contracts, HfS Analysts and Industry Influencers and
Top 10 Report
July 29, 2013This Industry Landscape uses input from Healthcare Payer Enterprise Buyer Interviews, Service Provider Briefings & Healthcare Payer Contracts, HfS Analysts and
Top 10 Report
July 29, 2013The first of its kind in the global services industry, this Report identifies differentials between service providers across a number of facets under two main
Top 10 Report
July 24, 2013The first of its kind in the global services industry, this report identifies differentials between service providers across a number of facets under two main
Top 10 Report
July 24, 2013This Industry Landscape uses input from Procurement Enterprise Buyer Interviews, Service Provider Briefings & Procurement Contracts, HfS Analysts and Industry
Top 10 Report
July 08, 2013The SAP services HfS Blueprint Report is the first to cover high-profile IT markets in the series of upcoming Blueprints by HfS.
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