Market Impact Reports

Our latest and greatest long-form, deep-dive research featuring analysis on the market's most important trends.

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More Featured Market Impact Reports

Market Impact Report

Escape the legacy of database costs by migrating to PostgreSQL and achieving data nirvana

Consider using automation tools to convert legacy Oracle DBMS to PostgreSQL on the cloud.

Market Vision Paper

Digital transformation and interoperability are critical to health plan well-being

HFS Research and NTT DATA share lessons and opportunities for health plans’ digital transformation and interoperability efforts.

Market Vision Paper

Genpact is becoming an agent of change for business services

In the next-gen operating model, data emerges as the North Star for business process management services.

Market Vision Paper

CSS Corp becomes Movate to emphasize its culture for innovating with customers

The future of services is about unlocking new sources of value with outcomes-focused partnerships.

Market Impact Report

OneOffice™ experiences must drive how you scale digital workflows

How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?

Market Analysis

Sustainability Services: The state of the ecosystem

A market analysis and ecosystem map of the sustainability consulting, technology, and services landscape.

Market Impact Report

The Evolution of BPM Services: Cost, Outcomes and Growth

The BPM industry is primed for changes as the current “effort-based” model becomes misaligned for clients.

Market Analysis

Winning the Talent War

The latest insights from 1,800 employees across leading technology and business service providers.

Market Impact Report

The meteoric rise of process intelligence: Connecting people, processes, and data to transform businesses

Organizations are battling decades of technical and process complexities—a fight they must win in the digitally enabled economy.

Market Impact Report

Automation is Back with a Bang!

HFS Research, in partnership with Infosys, surveyed 511 Global 2000 enterprises to understand the current state of automation.

Market Analysis

Digital Health Primary Care Providers holding promise to influence the triple aim of care

This market scan focuses on providers that hold the most promise for influencing the triple aim of care.

Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

Market Analysis

IT Services/BPO merger and acquisition activities monthly snapshot—January 2022

A monthly rollup of merger and acquisition activity.

Market Analysis

22 cybersecurity trends for 2022 mapped to our HFS OneEcosystem™

OneEcosystem™ must run on digital trust and security. HFS Research has compiled 22 down-to-earth cybersecurity trends for 2022.

Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—December 2021

A monthly rollup of merger and acquisition activity.

Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—November 2021

A monthly rollup of merger and acquisition activity.

1 5 6 7 18

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