“The change in the enterprise mindset towards technology and automation has gone through a pragmatic revolution since the pandemic. We have to approach all future automation in the cloud if we want our processes to run effectively end-to-end, which means we need effective, scalable technology to make this all possible,” said Phil Fersht, CEO and Chief Analyst, HFS Research. “In identifying ‘automation heroes, sidekicks and stragglers,’ this research provides seven important lessons that all enterprise leaders can benefit from in pursuit of realizing real, strategic value from their automation investments.”
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