Will tools like ChatGPT change this equation? Saurabh Gupta thinks not. “In fact, it could be a big boon for it,” says the president of HFS Research, “but it will eliminate the mediocre services.” Gupta hopes generative AI will broaden the scope of work that India’s IT workers are able to accomplish and make their jobs more enjoyable. While India’s numerous back-office jobs have typically been “boring, mundane, and transactional,” Gupta believes tools like ChatGPT could open the doors to more creative and judgement-intensive roles — not to mention higher salaries.
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