OneOffice Mindset and Horizon 3 Innovation

HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.

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More HFS OneOffice Mindset and Horizon 3 Innovation Research

Point of View

Technology alone will not bridge the Digital Divide

Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to

Highlight Report

HFS Highlight: Accenture’s myWizard is operationalizing the journey toward the OneOffice

Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of

Top 10 Report

HFS Top 10 Employee Experience Services 2020: HR Transformation and Strategy

This Top 10 report examines 10 Employee Experience providers across a defined series of innovation, execution, and voice of customer criteria.

Point of View

Solve the Digital Dilemma in the Pandemic Economy – Three approaches to doing more with less

Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this

Hot Tech

HFS Hot Vendors Q3 2020

We present the HFS Hot Vendors Report for Q3 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

Highlight Report

HFS Highlight: WNS’ new Quote to Sustain and FIAB solutions aim to drive the Finance OneOffice

The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital

Highlight Report

HFS Highlight: KPMG’s New Performance On Demand Solution Brings The OneOffice To The Mid-Market, With

KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)

Highlight Report

HFS Highlight: HCL’s DRYiCE software progresses toward the OneOffice

HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions

Highlight Report

HFS Highlight: Accenture’s customer engagement acquisition strategy is aimed at OneOffice dominance in

Creative Drive and N3 are the latest additions to Accenture's CX portfolio

Highlight Report

HFS Highlight: With the pandemic economy being defined by the cloud, Wipro adds European muscle to its 4C

In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the

Highlight Report

Cognizant’s appetite for business outcomes in the food services industry

Embracing hyperconnected food services across retail, CPG, hospitality and logistics

Point of View

Use integrated automation to align your employee and customer experiences

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

Point of View

Disruption not duct tape is the key for mortgage transformation

To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.

Point of View

Get inspiration on data monetization from Ellie Mae and Persistent’s innovative and client-focused

Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.

Point of View

Go beyond RPA with integrated automation to enhance operations transformation

HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in

Hot Tech

THE HFS HOT VENDORS REPORT Q2 2020

We present the HFS Hot Vendors Report for Q2 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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