HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
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April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
May 28, 2025Tech Mahindra is doubling down on transformational bets across cloud, AI, large deals, and portfolio synergy.
April 08, 2025Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
Point of View
June 02, 2020How five companies are using digital associates to create better experiences for stakeholders
Point of View
June 01, 2020This POV highlights the importance of integration software and how Wipro Appirio is using MuleSoft to help clients.
Point of View
April 23, 2020Old Mutual prioritizes IT and business collaboration to drive RPA success.
Point of View
April 17, 2020Consumer-driven medical devices are taking the industry by storm
Point of View
April 16, 2020Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
Hot Tech
April 02, 2020The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the
Top 10 Report
April 01, 2020This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.
Point of View
March 26, 2020Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.
Point of View
March 20, 2020A new value proposition for Tech Mahindra is “BORN”
Point of View
March 17, 2020Will Wipro be the next 'experience agency' to watch?
Point of View
March 09, 2020As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
Point of View
March 02, 2020HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and
Point of View
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
Point of View
February 27, 2020A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with
Point of View
February 26, 2020In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.
Point of View
February 14, 2020Create intelligent interactions by using a human-first approach to designing digital associates.
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