HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
May 28, 2025Tech Mahindra is doubling down on transformational bets across cloud, AI, large deals, and portfolio synergy.
April 08, 2025Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
Point of View
February 07, 2020What you really need to know about “Retail’s Biggest Show”
Hot Tech
February 03, 2020We present the HFS Hot Vendors Report for Q4 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
Point of View
January 07, 2020Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
Point of View
December 18, 2019HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the
Point of View
December 05, 2019HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
Point of View
November 25, 2019We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next
Point of View
October 23, 2019The most recent example of front office investment is Infosys’ acquisition of Eishtec, a 1,400-person contact center firm based in Ireland
Hot Tech
September 27, 2019We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
Point of View
September 25, 2019Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
Point of View
September 24, 2019Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
Point of View
September 11, 2019How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
Point of View
September 05, 2019Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.
Point of View
August 30, 2019This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.
Competitive Intelligence
August 29, 2019An enterprise-focused analysis of Accenture that highlights its business strategy, financials, contracts, clients and strengths and weaknesses.
Point of View
August 15, 2019Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
Point of View
July 30, 2019Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
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