HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
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April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
May 28, 2025Tech Mahindra is doubling down on transformational bets across cloud, AI, large deals, and portfolio synergy.
April 08, 2025Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
Point of View
November 05, 2018Read insights from Sandeep Dadlani, one of the speakes at the upcoming HFS FORA Summit on December 11-12, 2018 in New York.
Hot Tech
October 04, 2018Here we profile five players who have been designated as HFS Hot Vendors based on our rigorous assessment.
Point of View
September 17, 2018Ericsson's journey to the Digital OneOffice model provides valuable lessons for organizations looking to get the most out of emerging technologies.
Market Analysis
September 06, 2018Global Delivery Location Analysis 1H 2018: HFS tracked 89 new moves announced during H1 2018. 49 Services providers reported they were building or expanding new
Point of View
September 04, 2018Cognitive assistants have become a crucial element of the digital business operations ecosystem.
Point of View
September 04, 2018As organizations are progressing their journey toward the Digital OneOffice, innovative technologies are changing the way operations are being managed.
Point of View
August 31, 2018Enterprises are showing increased appetite for the cloud, but some are still holding back due to security concerns. This report examines why.
Point of View
August 20, 2018AWS has grown exponentially in the hypercloud space, but is its focus on a technical audience an issue for IT executives pitching the value of the cloud?
Top 10 Report
August 16, 2018This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.
Point of View
August 13, 2018AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
Point of View
August 10, 2018A record of the key findings from the HFS FORA Summit in Cambridge (July 2–3, 2018)
Hot Tech
July 11, 2018We profile five short-listed players who have been designated as HFS Hot Vendors based on our rigorous assessment.
Point of View
July 05, 2018The next wave of digital will require faster, better controlled operations. Change gear before your competitors.
Point of View
June 28, 2018HfS and IBM have jointly developed a practical guide with actionable recommendations to starting your AI journey.
Point of View
June 25, 2018Emerging technologies are bringing about a reckoning for a long-complacent industry
Point of View
June 19, 2018The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
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