HFS coined the term "OneOffice" in 2016, which describes HFS Research's vision for future business operations amidst the impact of cloud, automation, AI, and disruptive digital business models. Together with our Horizon 3 orientation, our research peers into the future of the digital organization.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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April 16, 2025An assessment of ER&D service providers addressing the why, what, how and so what.
June 03, 2025Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
May 28, 2025Tech Mahindra is doubling down on transformational bets across cloud, AI, large deals, and portfolio synergy.
April 08, 2025Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
June 07, 2018Decision-makers: reset GBS on course for digital transformation and maximise your cost-saving and real-time data opportunities
Point of View
June 05, 2018Insurance carriers have an opportunity to harness insurtech to differentiate on customer experience. Here’s how.
Point of View
May 29, 2018Fintechs aren’t disruptive anymore, they’re the new face of finance
Top 10 Report
May 28, 2018The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Market Analysis
May 16, 2018The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.
Point of View
May 09, 2018Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
Point of View
April 26, 2018…or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.
Point of View
April 20, 2018How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
Point of View
April 10, 2018A record of the key findings from the HfS FORA Summit in New York, March 7-8
Point of View
April 06, 2018How cognitive technology can break down the barriers between the front and back offices, and drive the OneOffice vision
Hot Tech
April 05, 2018We profile seven short-listed players who have been designated as HfS Hot Vendors based on our rigorous assessment.
Point of View
March 30, 2018The role of customer engagement service providers has never been more important or more complicated.
Point of View
March 28, 2018This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.
Top 10 Report
March 16, 2018This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.
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