HFS on People and Process Change

A collection of the latest views from the HFS analyst team on people and process change.

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More HFS People and Process Change Research

Competitive Intelligence

Hitachi Digital Services: Retail and CPG Services Capabilities, 2023

A look at how Hitachi Digital Services performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Competitive Intelligence

HGS: Retail and CPG Services Capabilities, 2023

A look at how HGS performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Competitive Intelligence

Aspire Systems: Retail and CPG Services Capabilities, 2023

A look at how Aspire Systems performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Competitive Intelligence

WNS: Retail and CPG Services Capabilities, 2023

A look at how WNS performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Competitive Intelligence

Accenture: Retail and CPG Services Capabilities, 2023

A look at how Accenture performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Competitive Intelligence

Zensar: Retail and CPG Services Capabilities, 2023

A look at how Zensar performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Competitive Intelligence

Virtusa: Retail and CPG Services Capabilities, 2023

A look at how Virtusa performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Competitive Intelligence

Sonata Software: Retail and CPG Services Capabilities, 2023

A look at how Sonata Software performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Point of View

Classics over coding? Skills to power success in the GenAI economy

We explore which skills organizations will demand more as they strive to capture value from GenAI.

Horizons Report

HFS Horizons: Retail and CPG Service Providers, 2023

This Horizons report analyzes the leading service providers in enterprise retail and CPG innovation.

Market Vision Paper

Capgemini’s Connected Enterprise: Delivering continuous digital and sustainable business value

Capgemini’s Connected Enterprise creates an intelligent ecosystem to deliver enhanced business outcomes.

Market Impact Report

The consumer goods and retail playbook for navigating disruption while driving innovation

Only 6% of consumer goods and retail executives say their companies focus on all the right initiatives.

Point of View

Generative AI meets software development: The advent of generative coding

Practical use cases will thrust generative coding, GenAI, and LLMs into the development lifecycle, upending software development.

Highlight Report

Publicis Sapient adds sizable LATAM nearshore capabilities by Practia acquisition

Publicis Sapient is expanding geographic footprint through acquisitions, adding capabilities, & local capabilities along the way.

Highlight Report

TCS enables enterprise productivity optimization with its Agile BPO practice

TCS is one of few professional service providers adopting Agile practices within business process operations (BPO).

Data Viewpoint

Despite strong headwinds, enterprises leaders committed to IT spending

Enterprises' willing to spend on IT midst of tough macroeconomic conditions, what are the rationale behind and why it's crucial.

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