HFS on People and Process Change

A collection of the latest views from the HFS analyst team on people and process change.

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More HFS People and Process Change Research

Highlight Report

Skeptical sectors need confidence beyond a business case for transformation

It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.

Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Market Impact Report

OneOffice™ experiences must drive how you scale digital workflows

How can frameworks for scaling digital workflows using ServiceNow deliver the experiences you want to deliver as outcomes?

Point of View

Employees are the front line of operational transformation

Elena engages Accenture's Group Chief Executive, Operations Yusuf Tayob on why people are essential to operational change.

Point of View

You must invest in your existing enterprise talent to remain viable

Enterprises find themselves with a dilemma: invest in upskilling and training existing talent or roll the dice with the open market.

Highlight Report

When business is personal: Responding to war in Ukraine

Few international firms are untouched by the war in Ukraine. How should leaders respond when business gets this personal?

Point of View

OneOffice™ and digital transformation in action: Energy trading

The trading team of a major global energy firm is paving the way for industry-wide digital transformations.

Point of View

Four imperatives prepare you for the next generation of finance and accounting

We cover four imperatives that the future finance leaders should consider to stay relevant.

Point of View

Industry 4.0 advancements must sync with business transformation for success

In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.

Data Viewpoint

A change in mindset will enable digital fluency and the outcomes of transformation

This DVP highlights the importance of a change mindset in the path to achieving the required digital fluency and transformation.

Point of View

The Great Resignation: Can our industry survive the great talent dearth?

Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?

Point of View

Add digital fluency to make 2022 the year of business transformation

The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.

Point of View

Stop underselling procurement and view it as an ‘ecosystem builder’

Ambitious procurement organizations of the future will act as "ecosystem builders" for the enterprise.

Point of View

Making procurement’s vision a reality with smart technology investments

HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.

Highlight Report

M&A-fueled Nintex targets IT and Ops pros with a low-code fast-track to process outcomes

Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.

Point of View

Don’t get lost in over-hyped ESG tech—there’s no time

Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.

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