HFS on People and Process Change

A collection of the latest views from the HFS analyst team on people and process change.

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More HFS People and Process Change Research

Point of View

Supply chain leaders must address modern slavery to mitigate risk and save millions from forced labor; it

Addressing modern slavery is not just about brand image and mitigating business risk—it’s a moral (and legal) obligation.

Point of View

Focus on integrated manufacturing to improve manufacturing operations

We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their

Point of View

Technology, media, and telecom—it’s your time to shine. “Digital transformation” seemed now, it

The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,

Point of View

Don’t you wish you’d done more? The digital workforce that wasn’t finally has a real chance to

As we all adjust to the new abnormal, this is the time for the digital workforce to shine.

Point of View

In the most uncertain of times, CFOs must turn to analytics and AI to shine a light on the way forward

COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.

Point of View

Organizations must learn how to work in this new paradigm of enforced home- working fast, or sink even

Decentralized teams from the tech giants have developed approaches and technology stacks that every enterprise should consider to help them to move more teams

Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

Point of View

To get value from process automation in your organization, you must maximize its initial impact

HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and

Point of View

Process mining emerges as your gateway drug to OneOffice finance transformation

A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with

Point of View

Leverage engineering support services to drive digital engineering transformation initiatives

In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with

Point of View

Managers serious about talent need to stop paying lip service to employee engagement and use more agile

Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.

Point of View

A fireside chat with Mohit Joshi: The banking industry must invest in technology to make sense in the new

Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

Point of View

Drive business operations transformation in your organization with RPA by augmenting your workforce—not

HFS, with support from Capgemini, explores the power of the digitally augmented workforce

Point of View

The New RPA Manifesto

HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.

Point of View

The secret to automation success is using the right tools in the right way; Arla Foods gets practical RPA

HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a dairy

Point of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

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