A collection of the latest views from the HFS analyst team on people and process change.
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March 04, 2024IT firms mandate a return to office, but trust may help win the war for talent.
July 26, 2023
Only 6% of consumer goods and retail executives say their companies focus on all the right initiatives.
January 05, 2023Enterprises' willing to spend on IT midst of tough macroeconomic conditions, what are the rationale behind and why it's crucial.
January 05, 2023It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.
Point of View
September 11, 2019How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
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September 02, 2019HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
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August 09, 2019BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the
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July 30, 2019Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
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July 26, 2019As life expectancy and demand for social care grows, care providers must reinvent their ecosystems to adopt digital in a user-centric approach.
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July 26, 2019Showcasing why talent and culture are so important to CX partnering strategy, through a glimpse into Teleperformance University and the Athens multi-lingual
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July 18, 2019The Triple-A Trifecta of automation, artificial intelligence (AI), and smart analytics has compelled the C-suites to address their business objectives. Goals
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July 04, 2019At our June 19 executive roundtable in New York to discuss the potential of integrated automation for elevating customer experience, it was clear that the of is
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July 03, 2019Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.
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July 01, 2019HFS Research talks with Chris Caldwell, President of Concentrix Corporation, about the combination of two contact center titans and its implications on the
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June 28, 2019HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with
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May 20, 2019Physical security is a key concern for any organisation, but are you spending enough to secure yourself? HFS data has revealed that many organisations physical
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May 14, 2019This voice of the customer report showcases two enterprise examples of businesses that are embracing integrated automation to digitally transform their
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April 26, 2019The 3P challenges - People, Power distance and Politics - can eat the best of AI algorithms and solutions for breakfast, lunch and dinner. These softer than the
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April 24, 2019The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together HCL
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March 27, 2019Manufacturers must streamline the hype if they ever hope to reach the promised land of Industry 4.0.
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