A collection of the latest views from the HFS analyst team on people and process change.
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March 04, 2024IT firms mandate a return to office, but trust may help win the war for talent.
July 26, 2023
Only 6% of consumer goods and retail executives say their companies focus on all the right initiatives.
January 05, 2023Enterprises' willing to spend on IT midst of tough macroeconomic conditions, what are the rationale behind and why it's crucial.
January 05, 2023It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.
Point of View
April 17, 2018‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement
Point of View
March 30, 2018The role of customer engagement service providers has never been more important or more complicated.
Point of View
March 07, 2018As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.
Point of View
January 31, 2018The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right.
Point of View
January 24, 2018A number of the main predictions of drivers for investment in cyber security services in 2018.
Point of View
January 12, 2018We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.
Point of View
January 02, 2018IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
Point of View
November 21, 2017How enterprises can align with a shared vision of creating a better customer experience
Point of View
November 20, 2017Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.
Point of View
November 08, 2017This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.
Point of View
October 27, 2017Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.
Point of View
October 27, 2017A unique business process management provider can raise the bar when it comes to Digital Operations
Point of View
October 09, 2017Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.
Point of View
September 29, 2017This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.
Point of View
September 19, 2017How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.
Point of View
September 05, 2017A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.
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